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A TWO DAY PLANNING WORKSHOP ORGANISED BY THE OPERATIONS DEPARTMENT
January 9, 2017


The Operations Department held a two day planning workshop whose main agenda was to refocus the Departments efforts to improve business performance.

The participants included Zonal Heads, The Head of Operations and the Operations Team at the Head Office.

In the course of the deliberations, the following areas were discussed:
Relevance of Reference SACCOs.
Prevailing Business Environment
Implementation of special Programmes.
Client Relationship Management.
Business Development Services.
Risk management Practices.
Audit recommendations
Staff Recruitment 9
Ethical Conduct of Staff.
Work Plan review
Delinquency management.