Equity: We ensure fair and inclusive treatment of clients and colleagues, particularly women, youth, and persons with disabilities, without discrimination. We uphold equal opportunity in service delivery, decision-making, and internal processes, reflecting MSC’s commitment to social justice and inclusive growth. We actively prevent bias, respect diversity, and promote participation from all segments of the community.

Integrity: We act with honesty, consistency, and ethical responsibility in the execution of our duties. We adhere to institutional policies, avoid conflicts of interest, and accurately represent information to stakeholders. We uphold the highest standards of trustworthiness and accountability in all our interactions.

People Centeredness: We prioritize the needs, voices, and dignity of clients and partners in all decisions and actions. We exercise empathy, responsiveness, and respectful engagement to ensure services are tailored to the realities of cooperatives, SACCOs, Groups, and communities served. We actively listen, involve stakeholders in designing solutions, and treat every individual with fairness and compassion.

Professionalism: We demonstrate competence, discipline, and ethical conduct in all aspects of our work. This entails delivering quality services on time, maintaining confidentiality, and upholding institutional standards in every interaction. We act with veracity, pursue continuous improvement, and represent MSC with excellence and reliability. their undertakings.

Creativity: We proactively seek innovative solutions that enhance service delivery and institutional impact. We embrace new ideas, leverage technology, and adapt approaches to meet the evolving needs of Cooperatives, SACCOS, and Community Groups. We foster a culture of learning, experimentation, and continuous improvement while remaining aligned to MSC’s mission and values.